UK

Complimentary shipping for orders over £200. (This may not come off automatically at checkout, if that is the case we will refund the shipping fee thereafter.)

For Orders below GBP £200, our shipping charges are as follows;
£4.00 (2-4 working days)

£6.00 (Next Working Day)

With our chosen postal services; Royal Mail.

SOUTH KOREA

£15 (4-7 Working Days)

Tax and duties are calculated at checkout.

All deliveries to South Korea are dropped off to our chosen Korean Courier on Fridays Only. These will then reach South Korea on Monday ready to be delivered from Tuesday morning onwards.

REST OF WORLD

£15 + 5-10 Working Days

Tax and duties are calculated at checkout.

RETURNS POLICY

A large selection of our items are made-to-order – on these items we do not offer a refund option. But for these we can offer a size exchange. But please bare in mind this will take some extra time with the garments being on a made to order basis.

It is essential that when measuring yourself or selecting a fabric/cut/shape/item that you are totally satisfied with your own choice. We are more than happy to give assistance and guidance during the selection process to help you make you the correct choice.

We cannot be held accountable if you select the wrong size/measured incorrectly, are not happy with the colour or selected cut of your item. We are totally committed to selling high-quality products and hope that you never find yourself in this position.

We can however exchange for another size, but please bear in mind that this could take a few days as it will have to be made again from scratch. Also please bear in mind that if the item/s you want to exchange are damaged/worn/used then we cannot help with an exchange if this is the case.

For all other stock/non-M.T.O. items, please contact us via email to hello@jinlee.co.uk stating your order number, if you would like to return the item(s) – the return postage to us will have to be paid by you the customer as we cannot be held accountable for the wrong size ordered. Once any of the issues have been resolved with one of the team and the return label has been issued, please return the item within 14 days of arrival, unused and in the original undamaged packaging for a full refund excluding any postage paid for the initial delivery to you.

Please also be aware that all international orders can be subject to duties and taxes billed by the destination country’s customs department. Depending on the value threshold of the recipient country, they will required to bear any additional charges for customs clearance. (Duties/ or VAT will paid on items/orders that exceed: USA – $800+ / EU (Since July 1st 2021 – €15+).

We cannot be held responsible for paying these fees and do not accept a return of the item based on not being aware of these fees charged by your shipping destination if they were to arise.

Again, please contact us via email to hello@jinlee.co.uk for more information if you need, ultimately we are here to help!